When you’re in business long enough, you learn: real partnerships show their true colors when there’s nothing to sell and everything to lose.
A few weeks ago, one of my former telecom clients called me in a panic. They had just sold their building and planned to lease a few offices back from the new owners. Instead, they got an eviction notice — no warning, no grace period. Worse yet, they were locked into a three-year fiber optics contract and faced a $23,000 early termination fee for leaving the location.
No easy options. No way out.
They weren’t calling to buy anything. They were calling because they trusted me to have their back.
Now, I had recently joined Sequentur, and while this wasn’t a Sequentur project, it was a reflection of what we stand for: putting people first, not transactions.
I brought the situation to my leadership team, letting them know I’d be missing a scheduled training to help my former client. And you know what? They didn’t hesitate. I got full support to do the right thing — no sales quotas, no guilt trips. Just trust.
That’s rare. And it’s exactly why I’m proud to be part of this company.
Over the next three days, I worked with my contacts to secure a new office lease, scheduled a site survey, got buildout quotes finalized, and pushed paperwork through the provider channels. We faced some hurdles — because nothing about a sudden office move is easy — but in the end, we eliminated the $23,000 early termination fee and successfully relocated their service.
Problem solved. Crisis averted. Client back on track.
More Than Just Tech Support — True Partnership
This wasn’t about selling services. It was about showing up when it mattered.
And that’s what partnering with a true Managed Service Provider like Sequentur means.
We’re not just here to reset passwords or monitor security alerts — although we do all that, too. We’re here to stand shoulder-to-shoulder with our clients when challenges hit. Whether it’s a cyberattack, a technology pivot, or a business emergency like this one, you’ve got a team that’s proactive, responsive, and invested in your success.
At Sequentur, we believe technology should empower people — not stress them out. We’re human-oriented. Community-focused. And fiercely loyal to the businesses that trust us to be their IT partner.
So if you ever find yourself facing an IT crisis — or if you just want to work with a company that will treat your business like their own — we’re here.
Let’s talk about how we can be part of your success story.
