Hammer Haag and Managed IT Services

Study on Optimal Managed Services

One of the East Coast’s largest Steel Mills chooses Sequentur to provide Managed IT Services. This is not the biggest news, but then why is this important for you as an executive?

In this short article, we’ll examine what contributes to the “make-or-break” for a company to choose the right fit when it comes to trusting their infrastructure to an MSP (Managed Services Provider) – as an executive, you need to know this.

Selecting the Right Managed Service Provider

Hammer Haag Steel Inc. is a family-owned and operated business. Their basic business principles are trust and dependability, and they ensure that honesty and integrity are foremost in their service and products.

Hammer Haag completes projects on time and to the highest industry standards. Coordination, scheduling and project control enable them to help clients maximize profitability.

Their team has the experience and skills necessary to fabricate projects from high-tech vehicle automation machinery, complex tanks, and oversized kilns to large coasters for amusement parks. Their structural division also fabricates and erects large and complex steel structures, which gives them an edge over other fabrication companies.

A company with the credentials above can’t afford to be hacked, subject their company data to ransomware, or fall for a cyber-attack. Their decision to select an MSP was paramount, and the selected company had to have the same level of commitment as they demonstrate to their clients.

The Challenge: Changing to another Managed Services Company

The company was being serviced by a local MSP, but Mr. Constantine Haag, Hammer Haag’s CEO, was unhappy with the responsiveness of the vendor. Additionally, the company’s server room was disorganized with an ominous amber blinking light, the wireless internet was non-existent around the office, and the last backup was three months old.

This was unacceptable and something had to be done about these issues.

The Solution: an All-Inclusive Managed Services

It was obvious from the start that Hammer Haag needed a Managed IT Service company that shared their approach to business and commitment combined with the expertise, experience and responsiveness needed to resolve the current issues. Furthermore, they needed an MSP to act as a partner to prevent future issues instead of reacting to them.

Hammer Haag contracted Sequentur as their new IT Managed Services Provider.

Knowing what was needed, the company’s cyber security stance and structure were prioritized as the first item to tackle. A new industry-standard firewall was installed and wireless internet was restored to provide secure coverage throughout the office. Any server issues were resolved. Backups were brought to present time and continue to be done on a regular basis along with other disaster recovery protocols.

Sequentur continued to be of assistance with monitoring and other security tasks as well as regular IT Support which, when the time came, included full support for working remotely.

The Benefits: Efficient, Flexible and Secure Working Spaces

As an added benefit to having Sequentur as their MSP, Hammer Haag now continues to have continuous monitoring and other security tasks as well as regular IT Support from our highly skilled engineering team.

Due to known events of last year, the transition to working remotely was seamless, ensuring efficiency and integrity for their workforce and company data alike.

Other included benefits are:

• End-to-end IT Management Support
• Unlimited Help Desk Access
• Help Desk Support 24/7
• On-Site Resolution
• End-User Training
• Network Documentation
• Microsoft and 3rd Party Patching
• Consulting: Best Practices and VCIO
• Monthly Analytics and Reporting
• Email Recovery
• Managed Antivirus
• Security User Training
• Vendor Management

“Today, we have IT that we use, thanks to Sequentur,” – Dragan Selak, IT Director, Hammer Haag Steel

“We are proud and honored to service a reputable organization such as Hammer Haag Steel and their team. We approach our relationship with our clients as a partnership and we look at their success as Sequentur’s priority.” ” – Roman Gruzdev, CEO, Sequentur

For more information on Managed IT Services and other IT Services, reach out to us today. We stand ready to help.

Tampa Bay Office: (813) 489-4122 | Washington D.C. Office: (703) 260-1119